When it arrived I tried it and it didn’t fit. I bought and pay for Marquise Waterford glasses on 12/29/2020. #4 – The shipping process is easy The huge plus is that shipping items to your buyers are easy to navigate. Only EBay was willing to cooperate on ANY level. As the COVID-19 virus has continued to spread, many parts of the world have been impacted. How to Tell if Someone Is Typing in Snapchat, The Best Offline No-WiFi RPG Games for the iPhone [January 2021], How To Record a FaceTime Call [October 2020], How to Scan & Fix Hard Drives with CHKDSK in Windows 10, How to Install YouTube Kids on Your Amazon Fire Tablet, How To Delete Your Gmail Address Permanently [January 2021], How To Speed Up Windows 10 – The Ultimate Guide, How to Install the Google Play Store on an Amazon Fire Tablet. Like that $20-$100 is really going to break you. Get paid. The bottom line is Mercari is not a scam. Is Payoneer Safe? Placed an order, received a tracking number and a few days later received a message saying my package had been delivered. Check if Mercari.com is a scam website or a legit website. Mercari allows you to buy or sell almost anything on this site, making it a large marketplace with a higher chance of making a profit here. Hey Benjamin, Sad to hear that however thank you for sharing your bad experience with others. If it isn’t then you have 3 days from the delivery date to request a return and if you didn’t request return all sales are final. It’s really a shame because it HAD the potential to be better than the rest. Mercari is NOT a safe place to buy. The listing I saw wouldn't let people buy off of the app so the seller clearly wanted customers to pay with another method. If you’re good and neat & tight then the buyers will take advantage of you and many will try to price shame. USPS scans packages at pickup which in turn creates the manifesto and updates tracking info until it’s delivered. Yet another new online marketplace trying to capture those people who have been discouraged by the Big Fish that sell on eBay. Make sure everything is included and looks like what you ordered, and it doesn’t look like a fake. Apparently no Mercari considers it a “proper reason” you mean a “valid reason” right? I am starting to think it’s a site even worse than ebay! Mercari is pretty safe for the buyer! If it was marked “delivered” that is because the company who shipped the item, delivered the item ( they don’t lie ). Mercari ensures that your personal and payment information is secure. Counterfeit items, misrepresented items. These are some of the most important points about shipping you have to keep in mind, for more information about Mercari shipping & packing click here. I received the purse and immediately opened it up and expected it right away it was a little dirty and l notice on the back of the purse the handles at the bottom that connects the purse handle where cracked. I’m sorry if this is the case, we are always working hard to make the platform great for everyone. Today I learned, IF YOU mark an item “received” & rate the seller, the payment is released…so if you rate the seller a horrible one with 1 star, they get paid and you lose out! Because then you have a much better picture of what you can expect from the Mercari platform. Stay away from the site or be aware you have ABSOLUTELY no protection or help and will be out your money and item If anything goes wrong !! If you have a top notch store, NEW everything, amazing packaging & are fast then you should not be treated like a dog. However, they collect this information about the customers: Don’t worry this information is collected by almost all the online marketplaces. Never had a problem with ebay! What outrageous lie and l want something done. Can they ever accidentally authenticate a fake bag? Check whether the photos are taken from every angle or not. In terms and conditions, Mercari states that the app is not responsible for anything that happens away from the platform. Kindle Unlimited vs Audible: What Should Be Your #1 Option? I contacted the seller about another coach purse and asked to see the handle do to the fact l purchased a another purse with cracked handles . If something is missing or if the product is in bad condition, you can file a complaint and ask to get your money back. They said basically, it was my fault I did not verify with the seller these were indeed men’s boots, prior to purchasing these boot. #3 – Not get paid until buyer ratesAs a seller, you’ll not get paid until the buyer rates you but for a buyer, it’s an advantage. As with any type of online shopping, it's easy to buy something and be disappointed with what you receive. Let's find out ! The Mercari App is essentially just a website that arranges person-to-person transactions, and because of this, their website clearly states that any issues with sales must be handled between the seller and the buyer – Mercari is not responsible for refunding any money to people or for arranging refunds. Theft at the delivery site is often the reason you did not get it. Keep reading to learn more about this platform and get information that will help you decide whether to use it or not. Bye the way, Thank you for sharing your experience. If you see the buyer or seller is going inside the app or violating any Mercari guidelines. Your email address will not be published. Coach Purse I brought a coach purse from Katherin Aucoin. I was going to start listing with them, but think I’ll just stay with eBay…SO SORRY you got screwed…let’s hope KARMA catches up with the seller, SOON. Mercari handled the situation, was very empathetic, explained where I made the mistake, and actual gave me credit for the item, as well as the buyer was able to keep the item. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. Many instances of fraud happen with sellers and buyers because they don’t know the warning signs to watch out before dealing. More questions about Business Finance, Business and Industry, Business Finance, Business and Industry, Business Finance And, if someone is listing these items then Mercari has the right to give them penalties such as cancellation of listings, removal of listing privileges,  termination, or suspension of an account. I have an issue going on where the tracking number says the item was delivered, but nothing ever showed up. I had 500 in insurance, but the US postal inspectors are the best bet to take them down. Thank you! But plenty of buyers complaint that we order the item but it was not as described in the listings and Mercari customer support didn’t help us in these situations. Mercari is not a good place to buy sneakers if you are a collector.The site is full of fake jordans and nikes and pretty much any other brands that are expensive. This option makes Mercari way safer and fairer than some other e-commerce platforms. Often..if a seller issues an early refund under these conditions…the item may show up later….and he has already refunded the buyer! They are just regular people who want to sell the stuff they don’t need anymore. PicMonkey vs Canva – Which Is Better For You & Why? It’s much better and safer for a buyer to shop at Amazon and EBay. We’re here to let you know the latest behind-the-scenes updates our team has created to up our security protocols. So finally, you have shipped the item the next step is to go to the, Counterfeit goods such as listings of non-brands, Identity theft such as user login information, The things that are not yours such as dropshipping. Mercari, Inc. (TYO: 4385) is a Japanese e-commerce company founded in February 2013 and currently operating in Japan and the United States. Helping You Find The Right Online Platform & Tools! You may have heard about Mercari, and you are now wondering whether this platform is safe and should you use it. The customer service is TERRIBLE and they will allow people to scam you, stalk and now apparently you must RE-verify your device, DESPITE BEING a Highly trusted seller! However, the buyer can’t just return the item without a legit reason like broken items, misleading description, wrong images, etc. The platform is entirely legit, but it doesn’t mean that you should trust everyone on it. The overall wellness and safety of our community is our top priority. In one instance, Mercari withdrew funds THREE times for the SAME transaction, and it took multiple contacts with customer service to rectify. I will look elsewhere for the items I am in need of. In the online world, you are not always safe while you’re shopping online. Is Mercari safe or a scam. But to be secure, it’s your responsibility as well to keep your account login information confidential and have control access to your device, and not sharing it with anyone. Is Mercari safe? Sellers have no protections. Any issues or concerns are met with a canned response. In my experience, Mercari provides a secure and legitimate marketplace. No way! Note: Maybe you are not selling a prohibited item but still don’t include prohibited product words as well in your listing title. We’ll explain the things that you should pay attention to if you want to avoid scammers. You have to wait a long time to get paid, they take 10% and charge shipping. BEWARE BUYERS!!!! on this subject with an avenue for everyone’s feedback. Sigh. Is the Mercari App Legit? Sounds like Mercari fails to have a return clause process (that includes return labels with tracking and holding the buyers funds until the seller confirms their return). Now I searched and see on Reddit that this scam has been going on since 2018 and obviously Mercari has not fixed it. My Mercari Review; What Is Mercari? Have you bought an item off Mercari? You cannot leave a negative review for a bad seller in that situation. Is your personal data secure on Mercari? 3 days is your opportunity to say something. Well my experience was mixed. The best way to safely buy products on Mercari is to do your research before purchasing and even contacting a seller, first look for these things: Some sellers are “ID Check by Mercari” which means that those sellers are verified and trusted. We have written this guide to explain whether Mercari is legit, and can you get scammed there. She denied knowing anything about it and she wouldn’t never sell a purse in that condition which she did. As I said before, Mercari does not release payments until the buyer receives the item, you might be wondering then how they got scammed, right? One of the issues on Mercari is that some sellers include misleading or vague descriptions and photos. My verdict: The Mercari is a LEGIT platform to buy and sell stuff (and thus make some side money online). If you do these things, Mercari can be a completely legitimate, safe, and profitable platform for you to sell your goods to others and buy goods at a … I submitted a request for a refund to Mercari support but it was denied. Thanks for all the solid advice Arslan. I would have sold it locally even for higher price. not going to use it again. Ended up buying one of my stolen necklaces from that seller. Oh, and they took out the money the same day I order it. Just curious. Is Mercari U.S. fraudulent or infected with malware, phishing, fraud, scam or scam activity. Use a credit card instead of a debit card. What happened? Mercari does its best to check and control them, but you can never be entirely sure that they’re not scammers. Nevertheless, you must exercise caution when making any transaction. They see what is being messaged between buyer and seller. They have ZERO support. On the first, I never heard from the seller so I cancelled the transaction (4 days). Just a heads-up. However, if you spot a defect after more than three days, it might be too late to complain. If you are a seller, this is where you can earn some extra cash for your electronics, clothes, books, etc. Both purchasers and sellers are actual people. To use an eCommerce platform, you’ll submit sensitive information like your contact details, and payment instrument data (e.g. At Mercari Group, we constantly work to enhance our security measures and send out security alerts in order to ensure our users feel safe and secure using our services. And thus you can stay safe. The company behind the Mercari selling app is a public company with offices in Japan and the U.S. Is Mercari Safe and Legitimate? That platform comprises SELLER SAFETY, they ignore things like harassment, restraining orders and just tell you too bad. That being said, because of the enormous amount of complaints against the Mercari App, please approach Marcari charges a 10% fee from each of the sales. Their customer service is HORRIBLE AND THEY ARE ASININE & GREEDY so know this going in. to see if the package showed up. But keep in mind it faces the same security limitations of … If you are ordering items without checking their reviews, later on, you will be in trouble. If they disagree with your return request they immediately close the transaction and you own it. But I digress. Come find out Mercari has a list of prohibited items, such as firearms, alcohol, cigarettes, etc. Sell it. Most likely, it happened because they didn’t pay enough attention to reviews and photos. Provide a valid tracking number for the item you are going to ship to complete the transaction. Too many times. Canva Pro Review (2021) – Is It Worth Upgrading? Most of the time, scammers have a fresh or without reviews seller profile and they add the unbelievable price of the item. #2 – Fairly price It is a marketplace for old or used stuff that the seller doesn’t need anymore which means you’ll get the items at a fairly cheap price and save money. Bought MY stolen property off of Etsy and they knowingly facilitated this. I sold a pair of shoes to a buyer, and the buyer made a return request using a picture of some other random shoes and said those were what I sent him. It appears to me that the seller has no protection for lost packages, any reputable company the size of Mercari should stand behind the sale and release funds. How do? However, the “bargain” nature of purchases can lead some people to wonder whether Mercari is a legitimate selling platform and if they will be safe in buying and selling there. A couple of days go by and they released the money to the seller without confirming with me all because a computer says it was delivered. (I think they should improve this functionality of Mercari). I even sent their rap sheets. The package was picked up by our regular USPS carrier on 9/28. If they lied about receiving it then how did they send it back? I’m moving to Amazon & Shopify. To answer your question: yes, you can get scammed on Mercari. That doesn’t happen often, and it usually happens to people who ignore the red flags along the way. Now we know how people got scammed but the question is: On any online marketplace, it’s important to carefully research not only what you are buying but who you are buying it from. Thank you for this article. “According to Mercari, they’ll not release payments until the buyer receives the item, confirm and rate the seller.” This does not hold true in my three purchases on Mercari… @ least in regard to Mercari withdrawing funds from PayPal. It is the fact that Mercari didn’t honor taking care of the customer that concerns me even more. As I said already if you see a product with an extremely low price that you can’t find anywhere then it means you are probably looking at a scam. So yes they do take the money before you rate the seller. Thanks Benjamin for posting your experience on Mercari. Mercari is safe. They may have promised you a deal, or you might feel like you’re helping them avoid Mercari’s selling fee. Or even worse, because they made a deal with the seller on some other platform. I just got burned on an item with a bad description because they would not approve the return. In this case, it’s better to pay more attention to the product descriptions and get the items you wish for. My experience with Mercari as a seller, NO GOOD! “Fool me once…” I guess! I was SCAMMED! Buzzsprout vs Podbean: Which Podcast Hosting To Choose? Package the items carefully so they can’t be damaged. Sellers will only receive your shipping address and no payment information. I paid $135+shipping for the hair. Mercari has dishonest and fraudulent buyers. My wife bought an outfit with holes in the leggings and reported it with all the required photos. You should have received a refund for them misrepresenting it. How does one contact Mercari for non receipt of the package I ordered. Here’s how to avoid being scammed when buying and selling on Mercari and hopefully spot any potential scams before it’s too late. I wanted to add my negative review here along with ALL the other bad reviews of Mercari. Have you ever had to use the dispute channels? You’re probably hesitant to type your credit card information on a website but Mercari appears to be as safe as any other online retailer. Feel free to share your experience in the comments section below. I just sold my first item on there, an 800.00 ring and they buyer says they didn’t get it, but I sent it by certified mail and I contacted the US postal inspectors who are investigating it. Any outfit that locks you in this tightly can’t be trusted in my opinion! Shipping insurance covers damage and non delivered items. If you are choosing Mercari for selling your stuff then never sell items that are on Mercari’s Prohibited items list. DON’T USE!!! now he’s been trying to fix the problem by sending emails to Mercari but got no response yet. The seller has to ship the item within 3 business days of purchase. #1 – Lower end items aren’t worthMercari is not a place for very low-end items like ($1 to $15) because you have to pay a 10% fee to Mercari and then for shipping as well, and even if the buyer pays for shipping, it’s still not worth it. Huge federal crime, these platforms don’t care, anything to make a buck. Most of the people who got scammed weren’t careful enough. Maybe they’re selling stuff because they’re moving out or their kids have overgrown them. I think of her as a unprofessional seller who didn’t disclose in discription the wear and tear on the handles. People are going to prison, but I had to do most of the work myself. Maybe you’ve had a bad experience with some e-commerce site in the past, and you now want to be sure before you start using another one. Then it is your … Mercari does take a percentage out so they deduct that and the shipping from what is made right off the bat. Is Mercari Safe and Legitimate? Thank You there was a lot of really good information to make a decision. They want to absolve themselves of liability and are just harvesting more info. Buyers have 3 days to confirm the order whether it’s the same item as described and submit a rating to that seller. I Appreciate your time and effort put into this article. Question for you: Can I pay or get paid with PayPal? They take out the money before they rate the Seller and Mercari holds it. Maybe they suggested you meet in person. So these are some of the important points you should keep in mind to avoid getting scammed. So, is mercari.in safe? How safe it may be to buy and sell on the website is another story. I am actually in the middle of a similar situation, sent an item with a value of $250, buyer received it and a day later requested a to return the item back to me due to insufficient packaging. GoToMeeting vs GoToWebinar: Which One Should You Choose? I have not taken any action this just happened. If so, then you’re landed on the right article. I’m never gonna sell anything to people with PO BOX address again. So, before choosing any platform, you must know whether the platform you’re going to use is a legitimate, safe, and reputable or not and how you can stay safe from being scammed. Let’s discuss this. I would not recommend it to anyone. Thank you Kitty for sharing your experience! There are several things you should know before starting your Mercari haul but these tips are crucial to ensure you make a safe purchase. Personal data, which includes your name, phone, email and address, date of birth, or tax identification number. Received a response a day later saying they would check into it. After 48 hrs, the system allowed me to send an email about the problem. It seems that all of the rotten sellers that were thrown off of Ebay and other like sites are scamming people on this site. Thanks Erica (and Julie) for posting/sharing your experience. Some of my items are STILL listed. I have no reason to mistrust the carrier, he is our regular carrier and has acknowledged he received the package. For more information, check out their privacy policy page. Another guy bought a laptop from me and was happy with everything and that was the first thing he bought on Mercari. NOT WORTH THE AGGRAVATION THAT YOU WILL ENCOUNTER! The login page will open in a new tab. When you receive the product, check it carefully. The company behind the Mercari selling app is a public company with offices in Japan and the U.S. Money before they rate the seller refund the seller make some side money that Arslan posted detailed. 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